Privacy policy
Last updated: July 6, 2026
1. Overview
This Privacy Policy describes how Packzey (operated by Packzey General Trading, "we", "us", "our") collects, uses and discloses your personal information when you visit our website, purchase access to our digital asset library, or otherwise communicate with us (collectively, the "Services"). By using the Services, you agree to the collection, use and disclosure of your information as described in this policy.
2. Personal information we collect
- Contact details — your name and email address.
- Order information — billing address, payment confirmation, order history. Payment card details are processed securely by our payment providers and are never stored on our servers.
- Account information — username, password and access-period details if you create an account.
- Support communications — messages you send us through the contact form.
- Device and usage information — IP address, browser type, pages viewed and interactions with the Services, collected automatically through cookies and similar technologies.
3. Where your information comes from
- Directly from you, when you place an order, create an account or contact us.
- Automatically, through cookies and similar technologies as you use the Services.
- From service providers such as our payment processors and hosting platform.
4. How we use your information
- To deliver your digital purchases and manage your access period.
- To process payments and prevent fraud.
- To respond to support requests.
- To send service emails (order confirmations, download access) and — only if you subscribe — marketing emails, which you can unsubscribe from at any time.
- To improve the Services and comply with legal obligations.
5. Cookies
We use cookies to run essential store functions (cart, checkout, login), to remember your preferences and to understand how the Services are used. You can control cookies through your browser settings; disabling essential cookies may prevent parts of the store from working.
6. How we share your information
- Shopify — our store is hosted on Shopify, which processes data on our behalf to provide the Services.
- Payment providers — to process your transactions securely.
- Service providers — email delivery and analytics vendors who assist our operations.
- Legal authorities — where required to comply with applicable law or valid legal process.
- Business transfers — in connection with a merger, sale or reorganization of our business.
We do not sell your personal information.
7. Third-party links
The Services may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites, and this policy does not apply to them.
8. Children
The Services are not intended for anyone under 16 years of age, and we do not knowingly collect personal information from children.
9. Security and retention
We use industry-standard safeguards to protect your information, though no method of transmission or storage is completely secure. We retain personal information only as long as needed to provide the Services, meet legal obligations and resolve disputes.
10. Your rights
Depending on where you live, you may have the right to access, correct, delete or receive a copy of your personal information, to object to or restrict certain processing, and to withdraw consent. To exercise any of these rights, contact us via our Contact page. We may need to verify your identity before acting on a request. You may also lodge a complaint with your local data protection authority.
11. International transfers
Your information may be transferred to and processed in countries other than your own. Where required, we rely on recognized transfer mechanisms such as Standard Contractual Clauses.
12. Changes to this policy
We may update this Privacy Policy from time to time. The updated version will be posted on this page with a revised "Last updated" date.
13. Contact us
For any questions about this policy or your personal information, reach us through our Contact page.